Help centre

No. We are a comparison site. We show fares from airlines and travel agencies and send you to whoever is selling the one you pick. The booking, the payment and the ticket are all theirs — we never take your money and never issue a ticket.

No, and we have no connection to PIA or to any airline. The name describes what the site is about: flights to and from Pakistan. That disclaimer is in the footer of every page for the same reason it is here.

When you click through and book, the seller pays us a commission. It comes out of their margin, not out of your fare — the price you pay is the same as if you had gone to them directly. It also means we have no reason to hide a cheaper option: we get paid either way, so we may as well show you the real cheapest. There is a fuller explanation on our How we make money page.

No. We add nothing to the price. Whatever the seller charges at checkout — fare, taxes, their own service fee, card fees — is between you and them, and it is the number on their page that counts.

Because the prices we show are cached, not live. We refresh them roughly every hour from Travelpayouts, and in between an airline can change a fare, sell the cheap seats or open new ones. Treat our price as an accurate signpost — the right route, the right ballpark, the right day — and the seller's own page as the only price that is actually binding.

Every price block on the site says which it is. This matters more than it sounds: a one-way fare sitting next to a return fare makes the same route look twice as expensive, so where we cannot prove from the data whether a figure is one-way or return, we say the basis is not stated rather than guessing.

We do not know, so we do not say. The fare data we receive does not carry baggage allowances, and on this corridor the difference between hand luggage only and two checked bags can be most of the fare. Check the allowance on the seller's page before you pay — especially on low-cost carriers and self-transfer itineraries.

Yes — there is a currency selector on the search results, with US dollars, pounds, euros and rupees. We convert for comparison; the seller charges in their own currency, and your bank sets the rate you actually pay.

It depends on the route, so rather than a rule of thumb we show the data: each route page has the cheapest month we have on record, and the search results carry a month graph with the cheapest cached fare for each departure date. Broadly, fares climb steeply around Eid and the summer school holidays, and the shoulder months either side are where the savings are.

We cannot, and it would be dishonest to pretend otherwise: we never saw your booking. It exists only with the airline or agency that took your payment, and they are the only ones who can change, cancel or refund it. Their confirmation email is the fastest route — it has the booking reference and their contact details.

Check the spam folder first, then contact the seller directly with the card statement line as proof of payment. We have no visibility of their systems. If the seller has gone quiet and you paid by card, your card issuer's chargeback process is the next step.

That depends on where you flew from and with whom. Our flight compensation guide sets out when EU261 and the UK rules apply on this corridor, what the amounts are and how to claim — including the cases where you are owed nothing.

It is two separate tickets stitched into one journey, usually through a Gulf hub, and it is often much cheaper. The catch is that no airline owns the connection: if the first flight is late, the second one is simply gone and it is your problem. Our self-transfer guide explains when the saving is worth the risk and when it is not.

You give us a route and an email address, confirm the address by clicking the link we send, and we start watching. One honest caveat: we only began recording daily fares in August 2026, so on most routes there is not yet enough history for an alert to mean anything. The first ones will take a while to become useful, and we would rather tell you that than let you wonder why nothing arrives.

So that nobody can sign you up for mail you did not ask for. We send nothing to an address until someone has clicked the link in that inbox, which means an address typed in by a stranger never receives a thing.

Every email we send carries an unsubscribe link, and it takes one click. There is no login to find and nothing to explain.

If you sign up for alerts or the newsletter, your email address and the route you asked about. If you write to us, your message and the address you wrote from. We do not track you across other sites and we do not sell anything to anyone. The privacy policy is the full and legally binding version, including our company details.

Yes, on the same terms as flights: we show what our partners have, and you book with them. Hotel and car searches open at the partner's own site, which is where the live availability and the final price live.

Where the fare data does. Islamabad, Lahore, Karachi, Peshawar, Multan, Sialkot, Faisalabad, Quetta and Skardu all turn up regularly. Type any airport code into the search box and we will search it, including the ones we do not have a page for.

No. Those rules change without notice and getting them wrong costs someone a trip, so we will not guess. Check with the embassy or the official portal for your passport. What we can do is show you the flights: our Umrah section covers the Jeddah and Madinah routes and the practical side of the journey.

Use the form on the contact page, or write to info@pakistanairline.com. We answer within one working day. We are a small team and there is no phone line — but every message reaches a person, and we read all of them.

Please tell us. A wrong number on a comparison site is the worst kind of bug we can have, and the ones our visitors catch are usually the ones our tests do not. Include the route and roughly when you saw it, and we will chase it.